Galactic Toys Reviews
Galactic Toys Customer Reviews (12)
- Most recent
- Oldest
double billers who won't accept a return without you paying for their mistake!
Sent me 2 copies of the same board game on the same day, charged me twice, refused to give me my money back, so I had to go to Paypal and dispute it. They lost the dispute. Don't deal with aholes who will charge you twice.
double-billers!
Sent me 2 copies of the same board game on the same day, charged me twice, refused to give me my money back, so I had to go to Paypal and dispute it. They lost the dispute. Don't deal with aholes who will charge you twice.
Galactic Toys Customer’s Q&A
Galactic Toys FAQs
About galactictoys.com Prices and Cost?
GalacticToys.com offers a wide range of products with varying prices. For example, Gundam Model Kits are priced between $15.95 and $69.95. Funko Pop! Animation figures, including exclusive Galactic Toys editions, range from $7.95 to $69.95. Other action figures and statues, such as the Kotobukiya Fate/Grand Order Crypter/Kadoc Zemlupus 1/7 Scale Statue Figure, are priced higher, at $149.95. There are also Magic: The Gathering Dominaria Remastered Draft Booster Boxes available for $109.95. Please note that these prices are subject to change and may vary based on the product's availability and demand. It's recommended to check the website for the most accurate and up-to-date pricing information.
About galactictoys.com Popular Products and Services?
GalacticToys.com is an online retailer offering a wide range of toys and collectibles catered towards enthusiasts of various brands and franchises. The primary focus is on Gundam Model Kits, Model kit accessories, Trading Card Games, Funko Pop Vinyl, Action Figures, Star Wars action figures and collectibles, Game of Thrones, Board Games, and anything else related to pop culture. Some of the popular products include Gundam Model Kits, Funko Pop! Vinyls, board games, statues, and other merchandise related to popular entertainment media. The website also features new arrivals and current top sellers. The top-selling items include Funko Pop! Animation: MHA- Midnight Galactic Toys Exclusive, Funko Pop! Animation: DBS- Whis GITD Galactic Toys Exclusive, and Funko Pop! Super: One Piece - Big Mom w/Homies Galactic Toys Exclusive. GalacticToys.com exhibits at over 25+ comic conventions around the world each year.
About galactictoys.com Payment Method?
GalacticToys.com accepts several payment methods. These include Alipay, Mastercard, Paypal, and Visa. These methods offer consumers the option to get their money back if a product is not delivered or another form of dispute arises between the consumer and the merchant. However, it's important to note that there is never a 100% guarantee. When payment on a card is declined, there is still a pending charge reflected on that account. Within 1-3 days, that pending charge should be lifted. All payments for pre-orders are processed when the order is placed.
galactictoys.com Return Policy?
Galactic Toys & Collectibles has a Return & Refund Policy. In the rare case that the toy is severely damaged by the shipping courier, a return on the item within SEVEN (7) DAYS of product delivery is accepted. Any return requests made after SEVEN (7) DAYS will NOT be accepted. If the item ordered is no longer wanted, there are SEVEN (7) DAYS from the time of purchase to return an item. A 20% restocking fee plus return shipping will be deducted from the refund if the item is returned as unwanted. All refunds will be issued to the original payment method. If this payment method is no longer valid, an in-store credit for the refund amount can be issued. All returns MUST include the manufacturer's original packaging. If ALL original packaging is not with a return, the return will NOT be accepted.
For Damaged & Unwanted Items, contact Galactic Toys Support at support@galactictoys.com within SEVEN (7) DAYS of product delivery. Once confirmed, a RMA number and a prepaid return label will be issued. The item(s) should be shipped back inside a standard shipping box within 14 days from when the prepaid return label was issued. A refund will be processed within 3-7 business days once the return is received.
For International return information, due to shipping limitations, an international prepaid return label cannot be provided. Return shipping would need to be purchased by the customer and a full refund for the order would be issued as soon as it arrived back in the warehouse.
The Shipping Policy states that Galactic Toys currently ships to the United States of America and Canada from their Michigan warehouse. If the item ordered is in-stock, it usually ships within 1 business day. All orders will include online tracking. Please ensure the correct shipping address is provided prior to checking out. For Domestic Shipments, the order will be shipped via UPS Mail Innovations. The order should arrive within 2-14 business days once it has shipped. For International Shipments, the order will be shipped via UPS Mail. The order should arrive within 21 business days. Depending on the delivery location and order size, the order may be subject to import taxes imposed by the country of delivery. These import taxes are not covered by the postage charge on the order, and will be required to be paid to receive the package. If the shipment is refused because of these charges, or an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate the address, the return shipping cost and any duties associated with it will be deducted from the refund once the package is returned and processed by the warehouse.
What is the contact information for Galactic Toys?
Here is the contact information for Galactic Toys:
- Email: support@galactictoys.com
- Phone: 800-962-1446 (available between 8 - 4 PM EST Monday - Friday)
For inquiries regarding their stores, please reach out directly. Here are the details for two of their locations:
- Galactic Toys & Games - Kentwood
- Address: 3120 28th St SE, Kentwood, MI, 49512
- Phone: (616) 265-5773
-
Open Hours: Monday - Saturday: 11 AM - 10 PM, Sunday: 12 PM - 6 PM
-
Galactic Toys & Games - Alpine
- Address: 3150 Alpine Ave NW Suite 24, Walker, MI 49544
- Phone: (616) 500-8886
- Open Hours: Tuesday - Saturday: 11 AM - 10 PM, Sunday and Monday: 12 PM - 6 PM